Delivery Policy

Business days

Our official business days are Sunday to Thursday. Fridays, Saturdays, and official public holidays are non-working days for our team and for the shipping companies we work with. Orders placed on a non-working day are processed on the next business day.

Our first mission is to give you the smoothest ordering experience possible, so we have made getting your boards to you as simple as we can — your convenience is our priority.

Where we deliver

Nori Solutions delivers to all governorates in Egypt. Delivery is carried out mainly through trusted third-party shipping partners to ensure your order arrives on time. Shipping outside Egypt can be arranged on request and is quoted separately for each order.

Production and lead times

• Production starts after our engineering team reviews your design files and your order is confirmed — for bank transfer or Instapay, once the payment is confirmed.
• PCB samples typically take 2–3 weeks to manufacture. Assembly, special materials, or non-standard specifications may add to this time.
• An urgent manufacturing and shipping service is available on request for time-critical projects.
• Bulk and repeat orders are scheduled according to the production time agreed with you when the order is confirmed.

Delivery time

An estimated delivery date is provided once your order is confirmed. Delivery times are estimates only, and they start from the date your order is shipped rather than the date it was placed.

Once shipped, delivery normally takes two to seven business days depending on your governorate. Where possible, you can agree with us on a delivery time that suits you.

Delivery dates may vary with carrier practices, the delivery location, and the items ordered. Orders containing several items may be delivered in separate shipments.

Delivery cost

• For standard orders, the delivery fee is calculated from your delivery address and the weight of the order, and is confirmed with your final quotation before you approve it.
• For custom and special orders, delivery is quoted after our engineering review and included in the final balance of your order.
• Urgent shipping is available at an additional cost, which is confirmed with you before production starts.

Receiving your order

We deliver to the address registered on your order, and we ask for a signature on a copy of the invoice to confirm receipt. We consider the signature of anyone present at the registered address as receipt of the order.

Please inspect your boards on delivery. If anything is damaged, missing, or does not match your confirmed order, contact us straight away so we can resolve it under our Return & Refund Policy.

Failed delivery attempts

If there is no one at the registered address to receive your order, please contact our customer service to agree on another delivery time. We are not able to attempt delivery more than twice, and we are not responsible for any order left uncollected for more than 7 days after the first delivery attempt. Additional delivery attempts may be charged.

Please make sure your delivery address and phone number are complete and correct. If you need to change the address, tell us before the order is dispatched — changes after dispatch may cause delays or additional charges.

Delays outside our control

We make every effort to meet the delivery estimates we give you, but we are not liable for delays caused by third-party carriers, customs procedures, weather, public holidays, or other circumstances beyond our control. If a delay occurs, we will keep you informed and do our best to speed things up.

Urgent orders and support

If your project is time-critical, please contact our customer service before placing the order and we will do our best to help you meet your deadline.