Return & Refund Policy
Last updated: August 2026
Custom-made products
PCBs and assemblies are manufactured to order, based on the specifications and design files you provide. Because each item is custom-made specifically for you, it generally cannot be returned unless it arrives defective or does not match your confirmed order.
Defective or incorrect items
If your order arrives with a manufacturing defect, or does not match the specifications you confirmed, we will replace it or issue a refund. Please inspect your boards on delivery.
How to request a return or refund
- Contact us within 7 days of delivery at info@norisolutions.com or on WhatsApp.
- Include your order number and clear photos or a description of the issue.
- Our engineering team will review the claim and respond with the next steps.
What is not covered
- Errors in the customer-supplied design files (Gerber, drill, outline or solder mask).
- Products manufactured correctly according to the confirmed specifications.
- Damage caused after delivery through misuse, mishandling or improper storage.
Refund method and timing
Approved refunds are issued using your original payment method, or by bank transfer for cash-on-delivery orders, typically within 7–14 business days after the return is approved. Shipping fees are non-refundable except where the item was defective or incorrect.